During the COVID-19 outbreak, our staff are working from home. All have access to emails and can be contacted as usual. Please therefore use email as the first means of contact. Please refrain from sending us post; try to scan and send by email instead. Where possible, phones have been diverted to mobile numbers, so direct dial numbers may still be functioning if you need to speak to someone.
To contact us by phone, please call:
+44 (0) 28 9032 0190 Learn more
Office hours for existing claims are Monday to Friday, 9:00am to 5:00pm
Alternatively, you can contact us by email.
Existing motor and property damage claims:
Existing motor injury and liability claims:
RSA NI Office Hours:
Monday to Friday, 9:00am to 5:00pm
Saturday/Sunday/Bank Holiday Closed
Tel: 028 9032 0190
From Outside UK
Tel: + 44 28 9032 0190
If your query is in relation to a Motability policy, please visit the Motability website for contact details.
Our aim is to provide you our customer with first class service at all times. Your view of the service we give you is very important to us and we welcome your comments on any aspect of the way we do things.
When we make a mistake or we do not meet your expectations we want to hear about it, because it provides us with the opportunity to improve our service. If you make a complaint, we will investigate it promptly because when things go wrong, solving the problem is a priority for us.
To register a complaint, simply click on the link below.